[Smart at Reception Case Study] Hands Corporation
Towards free address implementation, reception to "smart at reception"! Design and usability are the key factors.
We would like to introduce a case study of the implementation of the reception system "Smart at reception" at Hands Corporation, which sells useful daily goods for living throughout Japan. With the transition to a free-address system at the headquarters, we have been advancing the operation of the cloud IT phone service "Dialpad" and adopted this system that can be integrated. Customers can easily search for employees from an iPad placed at the reception, allowing for reception without having to dial phone numbers. Additionally, we were able to resolve issues such as "the text is too small and hard to read" that arise from paper internal phone directories. 【Case Overview】 ■ Challenges - Implementation of a reception system that can be integrated with the IT phone service "Dialpad" due to the transition to a free-address system within the company. ■ Deciding Factors for Implementation - The UI is sophisticated. - Internal directories can be easily modified online. *For more details, please download the PDF or feel free to contact us.
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Our company, founded in 2000 as part of the SoftBank Group, is a software development firm specializing in system integration, product development, and public sector solutions. As a pioneer in kintone-based development, we provide a wide range of system solutions tailored to our clients’ needs. Our iPad-based reception system, “Smart at reception,” has been widely adopted by major enterprises. It has earned an average user rating of 4.2 or higher on ITreview, a leading IT and SaaS comparison platform, and has continuously received the ITreview Grid Award for its outstanding performance and customer satisfaction. In the kintone domain, we have completed over 1,400 system implementations and were honored with the CYBOZU AWARD for three consecutive years in the SI category. In addition, we received the Sales Advisor of the Year Award in 2020, reflecting our strong technical expertise and commitment to customer success.