[Case Study of Reception System Implementation] Hankyu Hanshin Real Estate Co., Ltd.
With LINE WORKS integration, direct reception phone transfers can be achieved from anywhere.
We would like to introduce a case study of the implementation of "Smart at reception" at Hankyu Hanshin Real Estate Co., Ltd., which focuses on real estate business. With the expansion of the company's business, the number of employees has increased, prompting a consideration of a free address system. At that time, each employee was provided with a fixed telephone, and calls from the reception were directed to each individual's fixed phone, necessitating a system to route calls from the reception to each employee's smartphone. After the implementation, calls from the reception could be directed to each employee's smartphone, freeing them from fixed telephones. Additionally, it was integrated with "LINE WORKS," which allowed for reception information notifications. [Reasons for Implementation] - Due to the increase in employees accompanying business expansion, the floor became cramped, leading to the consideration of a free address system. - There was limited free space on the floor, and a large amount of paperwork occupied a corner of the floor. *For more details, please download the PDF or feel free to contact us.
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【Effects After Implementation】 ■ Employees were freed from fixed phones, supporting the shift to free address workspaces. ■ The shift to free address workspaces led to the creation of office space and the realization of a paperless environment. ■ The number of calls handled by the reception decreased. *For more details, please download the PDF or feel free to contact us.
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【Recommended for those with the following issues】 ■ Considering changing the office layout from fixed seating to a free address system ■ Want to change incoming calls from the reception phone to a smartphone ■ Want to receive notifications from the reception system via "LINE WORKS" *For more details, please download the PDF or feel free to contact us.
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Our company, founded in 2000 as part of the SoftBank Group, is a software development firm specializing in system integration, product development, and public sector solutions. As a pioneer in kintone-based development, we provide a wide range of system solutions tailored to our clients’ needs. Our iPad-based reception system, “Smart at reception,” has been widely adopted by major enterprises. It has earned an average user rating of 4.2 or higher on ITreview, a leading IT and SaaS comparison platform, and has continuously received the ITreview Grid Award for its outstanding performance and customer satisfaction. In the kintone domain, we have completed over 1,400 system implementations and were honored with the CYBOZU AWARD for three consecutive years in the SI category. In addition, we received the Sales Advisor of the Year Award in 2020, reflecting our strong technical expertise and commitment to customer success.