Innovating Customer Experience with CRM 4.0 for Real Estate
Understand the customer's deep psychology and realize optimal property proposals!
In the real estate industry, it is important to understand the potential needs of customers and propose the most suitable properties. By aligning with the customer's lifestyle and values, building long-term relationships can lead to increased customer satisfaction and higher closing rates. CRM 4.0 resonates with customers' emotions and values, enabling optimal property proposals. 【Usage Scenarios】 * Providing property information tailored to customer attributes and needs * Enhancing customer experience during property viewings * Building ongoing relationships after contracts are signed 【Effects of Implementation】 * Increased customer satisfaction * Higher closing rates * Maximization of customer lifetime value
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**Features** * Customer understanding based on empathic perception * Improvement of customer experience through well-being linked CX * Creation of new customer touchpoints through Web 3.0/metaverse compatibility * Continuous improvement through self-evolving CRM * Purpose-driven property proposals **Our Strengths** Arcus Japan, as a leading company in CRM, provides total support from the introduction to the operation of CRM 4.0. Leveraging our extensive track record and know-how, we propose the optimal CRM strategy for our customers' businesses.
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Established in July 2020 as a spin-off from Artisan Co., Ltd. Arcus Japan Co., Ltd. is headquartered in Osaka City, Osaka Prefecture, with bases in Tokyo and Hiroshima. The company provides its own products as well as support for systems using Microsoft products (such as Dynamics 365 (CRM), Dynamics CRM, Power Apps, Power BI, Power Automate, Microsoft 365, Microsoft Azure, etc.), including proposal support, requirements definition support, design, construction, operation and maintenance, and development support consulting. Its main businesses are CRM and drones. In the CRM sector, it is led by a pioneer in platform-based CRM and has top-class CRM experience and achievements in Japan, offering unique success know-how at high quality and low prices as a leading CRM company in Japan, supporting domestic and international customers as well as many CRM vendors. In the drone sector, it provides the highly autonomous flight platform "Edge Drone."