Customer Experience Realized with CRM 4.0 for the Travel Industry
Understand the customer's deep psychology and optimize reservation management.
In the travel industry, flexible responses tailored to the needs of each individual customer are essential for reservation management. To enhance customer satisfaction, it is crucial not only to accurately understand the reservation status but also to provide personalized suggestions based on the customer's past behavior and preferences. CRM 4.0 aims to align with customers' emotions and values, fostering long-term relationships. Arcus Japan's CRM 4.0 deepens empathy with customers and contributes to the efficiency of reservation management and the improvement of customer satisfaction by providing a better customer experience. 【Usage Scenarios】 * Accommodation reservation management * Tour and activity reservation management * Airline ticket and transportation reservation management * Responding to customer inquiries * Handling changes and cancellations of reservations 【Benefits of Implementation】 * Increased customer satisfaction * Growth in repeat customers * Streamlining of reservation management operations * Effective utilization of customer data * Increased sales
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**Features** * Customer understanding based on empathic perception * Creation of new customer experiences through Web3.0/Metaverse compatibility * Continuous improvement through self-evolving CRM * Purpose-driven customer engagement * Multifaceted customer understanding through holistic analysis **Our Strengths** Arcus Japan, as a group of CRM experts, provides the most suitable CRM solutions for your business. We support your success with a consistent support system from CRM development to operation.
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Established in July 2020 as a spin-off from Artisan Co., Ltd. Arcus Japan Co., Ltd. is headquartered in Osaka City, Osaka Prefecture, with bases in Tokyo and Hiroshima. The company provides its own products as well as support for systems using Microsoft products (such as Dynamics 365 (CRM), Dynamics CRM, Power Apps, Power BI, Power Automate, Microsoft 365, Microsoft Azure, etc.), including proposal support, requirements definition support, design, construction, operation and maintenance, and development support consulting. Its main businesses are CRM and drones. In the CRM sector, it is led by a pioneer in platform-based CRM and has top-class CRM experience and achievements in Japan, offering unique success know-how at high quality and low prices as a leading CRM company in Japan, supporting domestic and international customers as well as many CRM vendors. In the drone sector, it provides the highly autonomous flight platform "Edge Drone."