[Technical Column] Maintenance Services by a Former Engineer from a Manufacturer's Maintenance Company
Many engineers from former manufacturer-affiliated maintenance companies are on staff, providing reliable support from knowledgeable and experienced technicians.
Brave Computer supports a multi-vendor (multi-platform) approach, handling not only Windows servers but also Linux, UNIX, various core system servers, storage, and network devices. To accommodate multiple vendors and platform products, we thoroughly educate our in-house customer engineers who provide local support. As the number of devices reaching EOSL (End of Service Life) increases daily, active information sharing and study sessions are held within the technical department. Examples of themes include: - How to use tools specific to each manufacturer - Precautions and technical information for each device - Reporting of verification results with actual devices - Technical training and curriculum development for new employees Through this daily training, we have established a system that allows for safe responses to irregular troubles that may occur during maintenance. We will continue to provide maintenance services of the same quality at all locations. *For more details, please refer to the PDF document or feel free to contact us.
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