Third-Party Maintenance Case: Ishikawa Prefecture - Eliminating Concerns About Continuing Maintenance-Free Operations!
Trading company customer case: Uncertainty about the transition to the next system... alleviating such concerns.
The target equipment is the Hitachi rack servers HA8000/RS220AN1 and RS110AM1, which were released in 2014. The maintenance has already expired, and the transition to the next system is still undecided, so we have to continue operating without maintenance until then. In the case of "interim maintenance" (third-party maintenance), we procure the same equipment that the customer is using from domestic and international partner companies and stock it as dedicated maintenance parts at the nearest base. (In this case, it is managed at the Hokuriku Technical Center.) ■ Issues - Although we had prepared alternative servers in-house, they were different in specifications and models, which caused concerns. ■ Results - Since the entire set of equipment is stored, we can quickly power it on in the event of a failure, inspect the maintenance parts, and rush to the site.
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