[Third-Party Maintenance Case] Reasons Why a Manufacturing Client Chose "Interim Maintenance"
It's the first time using third-party maintenance... The reason why a manufacturing customer chose "interim maintenance."
The target device is an NEC rack server released in 2016. This time, due to the overlap of the internal system updates with the expiration of maintenance, there were concerns about what to do if any issues arose during the period of operation without maintenance. On the other hand, this was the first time using third-party maintenance, and there were concerns about the support content. In the case of "interim maintenance," if you share the configuration information, we strive to provide prompt estimates and service proposals. Additionally, if requested, we offer opportunities for face-to-face and web meetings to introduce our services. You were satisfied with our 24/7 support for failures and our maintenance system with dedicated materials, and you decided to contract with us. ■Challenges Due to changes in the internal system for manufacturing records, there was a need to retain the current data for a certain period. Additionally, you contacted us because the EOSL would end before the new system went live. ■Proposal As an option for hardware maintenance, we proposed "interim maintenance." Although you were anxious about using third-party maintenance for the first time, our sales representative carefully explained the maintenance system, and you were reassured before deciding to contract with us.
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