[Third-Party Maintenance Case] A robust maintenance system is achieved by combining with life-and-death monitoring.
Life-and-death monitoring "watchful maintenance" + third-party maintenance (EOSL maintenance)! A reliable and robust maintenance system is achieved by combining them.
This is an example of implementing a dead-alive monitoring system combined with a third-party maintenance service called "Tsunagi Maintenance." In the case of "Monitoring Maintenance," we conduct interviews with customers regarding their installation environment and the devices to be monitored, and then provide optimal proposals. Recently, the shortage of personnel responsible for information systems has become a topic of discussion. "Monitoring Maintenance" allows for remote monitoring 24/7, and when a failure occurs, we promptly report it. By combining this with "Tsunagi Maintenance," we can enable on-site support coordination, resulting in a reliable and robust maintenance system. ■ Customer's Challenges The customer faced difficulties in managing their information assets due to a shortage of system personnel. Additionally, the main server of their sales management system experienced the expiration of maintenance from the existing vendor. They were considering options for effective resource utilization other than server replacement. ■ Proposal As a measure to extend the life of the system until replacement, we proposed "Tsunagi Maintenance." In addition, we introduced "Monitoring Maintenance," which remotely monitors the target devices 24/365 and detects failures, allowing the customer to entrust everything from management to on-site support to us.
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