Product/System Help Desk Service
Our company will handle the help desk for the products and systems developed and sold by your company!
We offer a "Product/System Help Desk (Technical Help Desk)" that allows your development and sales personnel to focus on their core business by entrusting us with their support needs, while providing satisfactory assistance to customers and users. Please also utilize it as a primary reception point during your personnel's telework promotion. 【Features】 ■ Wide range of user support ■ IT experts available ■ Flexible system not bound by time ■ Adaptable responses *For more details, please download the PDF or feel free to contact us.
basic information
【Service Lineup】 ■ Inquiry Response - Inquiry Reception - Inquiry Response - Incident Management - First-Level Incident Response - Escalation Response - Regular Reports - Repair Arrangements ■ Operational Tasks - Alert Monitoring - Account Registration and Deletion ■ Management Tasks - License Management - Renewal Procedure Notifications ■ Telework Support - First-Level Reception Response *For more details, please download the PDF or feel free to contact us.
Price range
Delivery Time
Applications/Examples of results
【Examples of Achievements】 ■ Manufacturers ・Product inquiry support ・Incident reception support ■ IT Companies ・Product license management ■ Manufacturing Industry ・Monitoring alert response for implemented systems ■ Government Agencies ・Issuance of product passwords in emergencies, etc. *For more details, please download the PDF or feel free to contact us.
