Corporate Help Desk (Service Desk)
Improving customer satisfaction and reducing internal burdens! IT professionals will handle the help desk.
In the "Corporate Help Desk (Service Desk)," our employees, who have extensive IT knowledge and experience, will provide support for the business systems used within your company. We offer a service that ensures peace of mind for internal users while providing an environment that allows system administrators to focus on their core responsibilities and reduce management costs. Additionally, we serve as a contact point for any IT-related requests, including the internal rollout of systems you plan to implement. 【Features】 ■ Support hours can be flexibly adjusted to meet your needs, such as "weekdays, evenings, and weekends only" or "24/7." ■ Our team, well-versed in IT, can guide you in resolving a wide range of IT-related issues. ■ We cater to various needs, including individual operations, remote access, and registration tasks. *For more details, please download the PDF or feel free to contact us.
basic information
【Other Features】 ■ Capable of processing user registration, deletion, and changes due to joining, transferring, retiring, or organizational changes, as well as modifying settings for shared folders with controlled access rights. ■ Assists with OS upgrades and backup tasks for PCs. ■ Available to consult on staffing shortages and training issues. *For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
【Solving Such Concerns】 ■ There is no representative available to handle emergencies. ■ The response is dependent on specific individuals, and that representative is on leave or has resigned. ■ Users do not understand when technical terms or concepts are explained to them. ■ There are repeated basic inquiries, making it difficult to focus on core business activities. ■ Users do not follow the manual instructions. ■ Training representatives requires time and costs. *For more details, please download the PDF or feel free to contact us.
