[IZANAI Case Study] Marusho Co., Ltd.
Instant responses with 200 types of printing techniques! Efficient customer support realized with an AI chatbot.
We would like to introduce a case study of a customer who has implemented the AI chatbot 'IZANAI Powered by OpenAI' provided by Cloud Circus Inc. Previously, they had implemented a scenario-based chatbot from another company, but it did not align well with their operations, and they were unable to utilize it effectively. The internal team was small, and employees were also handling other tasks, which often led to the chatbot update tasks being postponed, resulting in the operation being run with outdated information. Currently, the chatbot is installed on a service site related to print processing, such as silk screen printing, and is responsible for handling inquiries. This has allowed the internal team to focus on higher-priority tasks, creating a clearer distinction in overall operations. [Case Overview] ■ Purpose of Implementation: Streamlining customer support ■ Industry: Manufacturing ■ Department: Strategic Development Department *For more details, please download the PDF or feel free to contact us.
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This is Cloud Circus's web marketing support plan, which has provided digital marketing assistance to over 2,200 companies, primarily in the manufacturing industry. Cloud Circus is a suite of SaaS tools designed to address five key areas for increasing customers: "Information Dissemination," "Attracting Customers," "Enhancing Customer Experience Value," "Nurturing Prospective Customers and Converting Them," and "Preventing Cancellations and Increasing Repeat Business." Even those who are new to digital marketing can easily start using and mastering it. Many of our clients are in the manufacturing sector, and we possess valuable insights. Digital Sales and Marketing Special Content for the Manufacturing Industry https://mtame.jp/digital_marketing/industry_marketing/