LiveTaskyell
Quickly "Tasukeru" for trouble. An online support video call tool that can be started without an app.
LiveTaskyell is a remote support tool that allows you to "task" live without the need for an app. <Recommended Points> You can start a video call immediately without the need for prior app installation, enabling instant support in urgent situations. In addition to video calls, you can intuitively operate screen writing, camera control, and capturing, making it easy for those who are not tech-savvy to use. There are two connection methods: the "inbound method," where the advisor sends an SMS to start the video call, and the "outbound method," where the user directly initiates a video call to the advisor, allowing you to choose based on your usage needs. If you are considering implementing LiveTaskyell, please feel free to consult with Cosmo Summit. We will also provide information on the product's detailed features and usage methods.
basic information
- No app required - Voice calls / Video footage - Camera control - Capture - Chat - Materials - Marker - Screen writing - Outbound method / Inbound method
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Applications/Examples of results
- Customer Support Content that is difficult to explain over the phone can be conveyed through live video. Industry: Manufacturing/Retail/E-commerce - Remote Customer Service Products can be detailed to customers without them having to visit the store. Industry: Retail/E-commerce/Real Estate - Emergency Support The ability to quickly assess the local situation improves responsiveness. Industry: Insurance/Transportation/Maintenance - Unmanned Customer Service/Reception Unmanned customer service and reception utilizing live video can be realized. Industry: Public/Condominiums/Hotels <Examples of Implementation Effects> - In maintenance of communication equipment, travel time was reduced by approximately 33%. - In support for sold products, explanations that took 30-40 minutes over the phone can now be handled in 10-15 minutes.
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Certified as a Smart SME Supporter Cosmo Summit has been certified by the Ministry of Economy, Trade and Industry as a "Smart SME Supporter," an information processing support organization that assists small and medium-sized enterprises in enhancing their productivity through IT implementation. IT Implementation Subsidy Cosmo Summit is a support provider for the IT Implementation Subsidy 2023. We will help you introduce IT tools that meet your challenges while keeping your costs down. We provide full support from product proposals to subsidy applications. We analyze the challenges faced by our customers and uncover potential needs, proposing optimal hardware and software solutions. We integrate comprehensive systems along with communication networks. We offer total services from planning proposals to design, development, and follow-up after operation.