Organizing exception handling into judgment criteria RELAY
Consultation during exceptions can also be knowledge that can be applied next time.
AI will be involved in the chat between people discussing responses that differ from the usual, organizing confirmation items and the background of decisions. It will accumulate the exchanges related to exceptional responses as shareable knowledge. Please consult us about tasks that are difficult to judge using only the standard procedures.
basic information
【Points for Utilization and Application】 Field personnel confirm the original context and conditions. While distinguishing between general criteria and individual judgments, they apply the accumulated knowledge to the next consultation or business explanation.
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Applications/Examples of results
【Intended Use / Target Issues】 Responses that deviate from normal procedures are left to the discretion of the person in charge, and the reasons are not shared. For those who want to organize the consultation content during exceptions.
