[System Development Case] HermAce
Introducing a case study on the development of an app to assist with the remote implementation of the VDR annual performance test (APT)!
We would like to introduce a case study of "HermAce," developed for Furuno Electric Co., Ltd., which operates in a wide range of fields, including electronic equipment for ships. The company aimed to transition from on-site technician support to a format where crew members could perform tasks on-site while technicians could confirm remotely. Therefore, the mission was to build a user interface (UI) that crew members could intuitively operate. After development, it became possible to check the status of the VDR online, eliminating constraints of location and time for conducting inspections. [Case Overview (Partial)] ■ Challenges - Reduce the burden on crew members and technicians during remote inspections due to pre-inspection preparations. - Conduct inspections without relying on real-time explanations from technicians or communication environments. ■ Solutions - By incorporating manuals, requirement explanations, and guides into a native app, crew members were enabled to handle tasks on-site themselves. - Improved user experience (UX) in offline environments. *For more details, please download the PDF or feel free to contact us.
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【Case Overview Details】 ■ Considering the usage scenarios and characteristics of the applications, a native app is adopted for services used by crew members, while a web app is utilized for services used by technicians. ■ The service for crew members leverages the characteristics of the native app, allowing it to be used offline. ■ A flow has been established for technicians to request crew members to retake photos when inappropriate images are identified, enabling the completion of APT remotely. ■ While achieving high-precision inspections, it significantly contributes to reducing the human burden on those involved in inspections, such as crew members and technicians. *For more details, please download the PDF or feel free to contact us.
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