【EOSL Maintenance Case】Are the third-party maintenance options limited?
This is an example of proposing several types of driving patterns, taking into account the budget.
We received an inquiry stating that the manufacturer cannot extend maintenance. We would like to introduce a case of EOSL maintenance in the financial industry. Before using Get It, there were concerns about the differences between manufacturer maintenance and third-party maintenance, particularly regarding urgent repairs. Since the product was difficult to obtain and had limited stock, the costs exceeded the initial budget. However, by honestly explaining the reasons, we were able to gain the customer's understanding and reassurance, leading to their request. [Case Overview] ■ Customer Industry: Finance ■ Manufacturer: Hitachi ■ Target Equipment: HA8000/RS220 AM2, HA8000/RS220 DM1, GQ-SGV00EL108RP, HA8000/TS10-h LM1 ■ Maintenance Content: 24/7 onsite maintenance ■ Maintenance Period: 5 months *For more details, please refer to the PDF document or feel free to contact us.
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【Other Case Overview】 ■Installation Location: Tohoku Region ■Background of Inquiry to Get It ・Due to the manufacturer's inability to extend maintenance *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our company provides services that solve the IT hardware challenges faced by businesses as a hardware service provider. We boast one of the largest business scales in Japan among specialty stores dealing with EOSL equipment, so please feel free to consult us about sales, purchases, maintenance, rentals, repairs, and data erasure, among other services.