[Case Study] Project Management and Interdepartmental Collaboration "Avalara"
A case of integrating internal and external content into a single platform!
Dear Avalara, we would like to introduce a case where 'IXIA CCMS' was implemented as a foundational component of information architecture. The company required a system that offered both scalability and flexibility, as various authoring tools were being used across the organization. With the implementation, we were able to provide a single source knowledge center for both internal and external content, integration with the Salesforce support portal for agents and customers, and in-product contextual user assistance for customers. **Reasons to Choose IXIA CCMS** - Excellent authoring tools - Workflow management - Collaborative reviews - Scalable solutions - Comprehensive API - Strong partner ecosystem *For more details, please refer to the related links or feel free to contact us.*
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