Support service for formalizing tacit knowledge and skilled know-how for the transportation and logistics sector.
Visualizing the veteran's "experience, intuition, and tips." Extracting the reasons behind judgments to create knowledge usable within the organization.
In the transportation and logistics industry, improving dispatch efficiency and making accurate judgments based on drivers' experiences are essential. Particularly when responding to complex traffic situations or sudden changes in requests, the "experience, intuition, and skills" possessed by veteran drivers become crucial. However, these know-how are often difficult for the individuals to explain and are not codified, making it challenging to pass on to younger drivers. Additionally, differences in judgment and response between experienced and younger drivers can affect dispatch efficiency and service quality. Our service addresses these challenges by extracting the tacit knowledge of veterans through interviews and converting it into explicit knowledge that can be utilized within the organization, thereby supporting improvements in dispatch efficiency and personnel development. 【Utilization Scenarios】 - Codifying the judgment criteria of veteran drivers - Effective transmission of skills to younger drivers - Standardizing responses to sudden changes in requests or irregular situations - Improving the accuracy of dispatch planning - Sharing lessons learned from accidents and trouble cases 【Benefits of Implementation】 - Faster and more accurate dispatch decisions - Early development of younger drivers into valuable assets - Organizational sharing of personalized know-how - Standardization of service quality - Reducing the risk of losing know-how due to veteran retirements
basic information
**Features** - Delve into the "why" of veterans and formalize the reasoning behind their judgments. - Organize and utilize sensory information (sound, vibration, color, touch) and past cases. - Combine photos, videos, and numerical data to transform into highly reproducible knowledge. - Provide consistent support from interview design to practical verification and educational deployment. - Achieve knowledge creation that can be continuously utilized within organizations. **Our Strengths** "Optimal solutions for solving management challenges!" We are a company that provides network business aimed at creating a business ecosystem. We realize problem-solving in collaboration with the most suitable experts tailored to your management and on-site challenges. We develop a face-to-face platform business called 'exbridge' to build a business network, supporting problem-solving in collaboration with specialized solution partners for the issues and management challenges faced by companies. We offer services through networks aimed at sustainable growth. To derive optimal solutions for the management challenges companies face, we explore and introduce the most suitable consultants, advisors, and companies with solutions, providing rapid and efficient support for solving corporate management issues. We also facilitate connections between businesses to contribute to the optimization of operations.
Price information
Price Information We will provide an individual estimate based on the applicable technologies and skills, number of participants, scope of interviews, content to be formalized, and duration of implementation. Price Range Negotiable Delivery Time Negotiable
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Model number/Brand name
JEMCO | Visualization of Tacit Knowledge, Formalization of Explicit Knowledge, Support for Technology Transfer
Applications/Examples of results
- I want to leave behind know-how before veteran retirement. - I want to visualize experience, intuition, and tips. - I want to convey the judgment criteria of skilled workers to younger employees. - I want to extract knowledge that is not written in the manual. - I want to reduce the quality gap between skilled workers and younger employees. - I want to standardize decision-making during abnormal situations and troubles. - I want to utilize tacit knowledge for technical inheritance. - I don't know how to conduct interviews with specialized personnel. - I am only ending up with recordings and transcriptions. - I want to reflect tacit knowledge in standard documents and educational materials. - I want to accumulate specialized knowledge as an organizational asset. - I want to eliminate dependency on individuals and create a state where multiple people can respond.
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Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.