Support service for formalizing tacit knowledge and skilled know-how for gas retail.
Visualizing the "experience, intuition, and tips" of veteran gas retailers. Extracting the reasons behind their judgments to create knowledge that can be used within the organization.
In the gas retail industry, advanced judgment and experience possessed by skilled workers are essential for ensuring stable operation and safety of equipment. Particularly during unexpected trouble or complex equipment maintenance, there are many situations where manuals alone cannot address the issues, necessitating reliance on the "experience, intuition, and tips" of veteran employees. However, this tacit knowledge is often difficult for the individuals to articulate, and there is a risk of losing it due to the retirement or transfer of veteran employees. Our service addresses these challenges by carefully eliciting the tacit knowledge of veteran employees through interviews and converting it into explicit knowledge that other employees can understand, utilize, and replicate. 【Usage Scenarios】 - Standardization of judgment criteria in regular plant maintenance - Rapid identification of causes and sharing of countermeasures during unexpected equipment troubles - Efficient transmission of equipment maintenance techniques to younger employees and successors - Prevention of knowledge leakage due to the retirement or transfer of veteran employees 【Benefits of Implementation】 - Improvement and stabilization of equipment maintenance quality - Reduction of response time and acceleration of recovery during trouble occurrences - Efficiency in knowledge transfer and overall skill enhancement of the organization - Organizational utilization and inheritance of the insights of veteran employees
basic information
【Features】 - In-depth interviews with veterans to understand "why they make that judgment" - Organization of sensory information such as sound, vibration, color, and touch, as well as past failures and trouble cases - Transformation into practical knowledge by combining photos, videos, and numerical data - Practical verification by younger employees and successors, along with a cycle of content improvement - Realization of codified knowledge that can be continuously utilized within the organization 【Our Strengths】 "Optimal solutions for solving management challenges!" We build business ecosystems and realize problem-solving in alignment with your management and on-site challenges by collaborating with the most suitable experts. We explore and introduce companies with optimal specialized consultants, advisors, and solutions to support the rapid and efficient resolution of corporate management issues. Even for the specialized challenge of codifying tacit knowledge in equipment maintenance within the gas retail industry, we will assist in solving your challenges together with the best solution partners.
Price information
Price Information We will provide an individual estimate based on the applicable technologies and skills, number of participants, scope of interviews, content to be formalized, and implementation period. Price Range Negotiable Delivery Time Negotiable
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Model number/Brand name
JEMCO | Visualization of Tacit Knowledge, Formalization of Explicit Knowledge, Support for Technology Transfer
Applications/Examples of results
- I want to leave behind know-how before veteran retirement. - I want to visualize experience, intuition, and tips. - I want to convey the judgment criteria of skilled workers to younger employees. - I want to extract knowledge that is not written in manuals. - I want to reduce the quality gap between skilled workers and younger employees. - I want to standardize judgments during abnormal situations and troubles. - I want to utilize tacit knowledge for technical inheritance. - I don't know how to conduct interviews with specialized personnel. - It ends with just recording or transcribing. - I want to reflect tacit knowledge in standard documents and educational materials. - I want to accumulate specialized knowledge as an organizational asset. - I want to eliminate dependency on individuals and create a situation where multiple people can respond.
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Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.