Support service for establishing on-site improvements and KPI design for cosmetic surgery.
Improving patient satisfaction through the visualization of waiting times. We will establish a workflow that increases the counseling contract rate.
In the cosmetic surgery industry, it is important to enhance patient satisfaction and improve the conversion rate from counseling to procedures. It is necessary to optimize the time patients spend from reception to counseling and billing, creating an environment where staff can focus on providing attentive service. Long wait times and operational stagnation can lead to patient anxiety and dropout, making accurate identification of bottlenecks and continuous improvement essential. This service supports the establishment of a system where operational flows are quantified as KPIs, allowing on-site staff to autonomously continue improvements. 【Usage Scenarios】 - Analysis and reduction of the time patients spend from reception to the start of counseling - Correlation analysis of the utilization of counseling rooms and patient wait times - Review of operational flows to reduce billing wait times - Equalization of staff workload 【Effects of Implementation】 - The factors contributing to wait times become clear through quantification, enabling evidence-based improvements - The effectiveness of improvement measures can be quantitatively verified, allowing for the standardization of successful cases - Involvement of on-site staff in the improvement process fosters a culture of self-driven operational improvement.
basic information
【Features】 - Design waiting times and operational efficiency as "Outcome KPIs" and visualize the current situation. - Organize on-site issues and clearly set improvement objectives and goals. - Compare numerical data before and after improvements to objectively verify the effectiveness of measures. - Standardize successful improvement methods and support horizontal deployment throughout the entire institution. - Design operations and build a self-sustaining system to continue improvements driven by the field. 【Our Strengths】 Through the business ecosystem 'exbridge', we collaborate with experts and solution partners familiar with the challenges in healthcare settings. We go beyond mere consulting to explore and introduce the most suitable experts tailored to your institution's situation, achieving rapid and efficient problem-solving.
Price information
Price Information We will provide a customized estimate based on the relevant site, improvement theme, scope of support, implementation period, etc. Price Range Negotiable Delivery Time Negotiable
Delivery Time
Model number/Brand name
JEMCO | On-site Improvement, KPI Design, Business Efficiency Support
Applications/Examples of results
- On-site improvements end up being temporary. - I want to quantify the results of improvement activities. - I want to review the KPI that only looks at the number of improvements. - I want to improve productivity and working hours. - I want to reduce defect rates and rework. - I want to reduce equipment downtime. - I want to visualize the effects before and after improvements. - I don't want improvement meetings to end with just numerical reports. - I want the on-site team to be able to discover improvement themes on their own. - I want to standardize improvement activities and deploy them to other departments. - I want to create an organization where the PDCA cycle runs continuously.
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Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.