Support service for creating a system for skill transfer and self-driving for clinics.
Visualizing reception responses through video. Standardizing staff experiences to achieve stable patient interactions.
In the clinic's reception duties, careful and accurate responses to patients are required. In particular, the flexible judgment criteria and detailed response techniques possessed by veteran staff are difficult to articulate, often leaving education to the discretion of the individual in charge. Even if a manual is created, if it is not utilized on-site, standardizing the service becomes challenging. Our service supports the creation of an educational system that formalizes the tacit knowledge of veterans, including video manuals for reception procedures, enabling staff to make their own judgments and practice. 【Usage Scenarios】 - Video manual creation for complex reception and billing procedures - Extraction of know-how from veteran staff - Standardization of practical training for new staff - Strengthening the educational system through the development of instructors 【Effects of Implementation】 - Improved patient satisfaction through standardization of reception responses - Resolution of the personalization of education and improvement of retention rates - Development of staff's autonomous judgment skills - Establishment of a sustainable educational cycle across the organization
basic information
【Features】 - Inventory of reception tasks and prioritization based on importance - Visualization of experienced practitioners' judgment criteria through videos and standard documents - Practical skill transfer between veterans and younger staff - Visualization of proficiency levels and continuous updates of educational content - Development of leaders within the organization to establish a self-sustaining system 【Our Strengths】 Through the business ecosystem 'exbridge', we collaborate with optimal experts tailored to management and on-site challenges. Leveraging insights in organizational development and talent management, we provide comprehensive support for sustainable organizational building that goes beyond mere manual creation.
Price information
Price Information We will provide a customized estimate based on the relevant technologies/skills, number of participants, scope of support, and implementation period. Price Range Negotiable Delivery Time Negotiable
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Model number/Brand name
JEMCO | Technical and Skill Inheritance and Autonomous Support
Applications/Examples of results
- We are promoting skill transfer, but it is not sticking with the younger generation. - We want to leave important skills before veteran employees retire. - We want to visualize tacit knowledge and decision-making criteria. - We have created manuals and videos, but they are not being utilized. - We want to make the status of skill acquisition visible. - We want younger employees to be able to make decisions even in abnormal situations. - We want to cultivate internal instructors who can teach skills. - We want to prevent the new personalization of skills to a single successor. - We want to expand skill transfer to other departments and locations. - We want to change skill transfer from a temporary activity to a continuous system. - We want to create a state where skill transfer can be managed solely within our company.
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Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.