Support service for the standardization and formalization of customer service talk for the retail industry.
Visualizing the know-how of veteran customer service. We support the creation of stores where anyone can provide high-quality service.
In the retail industry, consistent and high-quality customer service from staff is essential to maintain and improve customer satisfaction. In particular, the experiential rules and judgment criteria held by veteran staff are crucial factors that influence store sales. However, if this know-how relies on individual skills, there is a risk that the quality of customer service may decline due to staff turnover or resignations. Our support services visualize the customer service talks and judgment criteria of experienced staff, helping to create a system that can be shared across the organization. 【Usage Scenarios】 - Verbalizing the customer service talks of veteran staff - Standardizing the education and training process for new staff - Eliminating variations in customer service quality across stores 【Benefits of Implementation】 - Establishing a customer service system that does not depend on specific staff members - Accelerating the effectiveness of new staff and optimizing training costs - Raising and stabilizing the overall level of customer service across the store.
basic information
【Features】 - Visualization of the customer service know-how and judgment criteria of experienced staff - Organization and standardization of implicit knowledge in response processes - Creation of a system to support the development of young staff - Identification of risks related to individual reliance and consideration of improvement measures 【Our Strengths】 As a business ecosystem 'exbridge', we explore and introduce the most suitable experts and solution partners tailored to management challenges. We provide rapid and efficient support for solving on-site issues, contributing to the sustainable growth of companies and the optimization of their operations.
Price information
We will provide a customized estimate based on the details of your inquiry, the relevant services, and the scope of support. Please first share your current challenges or concerns with us.
Delivery Time
Model number/Brand name
Exbridge
Applications/Examples of results
【Main Uses】 - Skill transfer in preparation for the retirement of veteran employees - Standardization of tasks that depend on skilled workers - Passing on technology and know-how to younger employees - Prevention of variations in work quality - Strengthening production systems through multi-skilled workers - Elimination of reliance on specific individuals in the manufacturing site - Efficiency in education and on-the-job training (OJT) 【Utilization Scenarios】 - Equipment adjustments that can only be handled by specific veterans - Quality judgments based on the intuition of experienced workers - Different work procedures for each responsible person - Manufacturing processes that take time to develop younger employees - Transfer of technology and know-how lost due to retirement We aim to utilize the knowledge and experience of skilled workers as organizational assets to build a sustainable manufacturing system.
Line up（5）
| Model number | overview |
|---|---|
| Support for the visualization of technology and skills | We organize and visualize the techniques, skills, tips, and rules of thumb possessed by experts so that they can be shared. |
| Making tacit knowledge and judgment criteria visible | We will support the organization of judgment criteria based on the intuition and experience of veterans, and the creation of a system that can be utilized on-site. |
| Support for standardizing operations and eliminating dependency on individuals. | We will review the different work methods for each person in charge and aim to establish a system where everyone can work with a consistent level of quality. |
| Support for technical inheritance and young talent development | We will promote the transfer of skills from veterans to younger employees and support the development of systems for on-the-job training and education. |
| Support for multi-skilled workforce development and strengthening of production systems. | We support the development of human resources capable of handling multiple tasks and the creation of a flexible production system through the organization and sharing of skills. |
catalog（27）
Download All Catalogs
News about this product（1）
![[Free Consultation] Consult with experts about your concerns regarding human resource development, management training, and organizational building!](https://image.mono.ipros.com/public/news/image/1/2116324/IPROS3648709714585041400.png?w=280&h=280)
Distributors
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.