[Case Study of Trouble Resolution App] Reduced repair response time by 85%
Achieved at approximately 150 stores! Improved operational efficiency and employee satisfaction through the digital transformation of repair operations.
We spoke with the General Manager of the Human Resources and General Affairs Department and the Deputy General Manager of the Store Development Department at Antworks Co., Ltd., which operates four dining brands nationwide, centered around "Legendary Sukiya." Previously, the company used an external call center for repair requests, but there were many cases where the call center could not make a judgment based on inquiries from the field, leading to a situation where the Store Development Department had to step in to handle them. After the introduction of the "KG Q Navi," all responses are now completed within the app, resulting in zero phone calls from stores. Approvals for estimates can also be handled while on the move, reducing the time spent on repair responses by approximately 85%. [Case Summary] ■ Key Factors for Introduction - Both initial costs and system usage fees can be utilized free of charge. ■ Effects of Introduction - Achieved rapid responses and improved evaluations from the field. - Significant reduction in nuisance calls, cutting unnecessary costs. - Real-time management of response situations to eliminate oversights. *For more details, please download the PDF or feel free to contact us.
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