Glossary of Sensory and Onomatopoeic Terms: "Sensory Quality"
By continuously improving, we can create products and services that achieve high customer satisfaction.
Kansei quality refers to the quality that customers evaluate based on their sensory experiences and emotions when interacting with a product or service. In other words, it is a concept of quality evaluation that focuses on the impressions and feelings derived from assessing what a product or service offers through the five senses. By appropriately evaluating this kansei quality and improving it further, we can create products and services that lead to high customer satisfaction. *Other terminology can be viewed through the related links. For more details, please feel free to contact us.
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*Other glossaries can be viewed through the related links. For more details, please feel free to contact us.