【Case Study - COVID-19 Measures】 For calling patients from reception to checkout!
At Wakaba Hospital, a one-touch call system is used for patient calls. This is a case of improved time efficiency and reduced workload. [Calling System]
We would like to introduce a case study of the "One-Touch Call" call bell system that our company handles, which was implemented at Wakaba Hospital. ■ Before Implementation We wanted to ensure that patients do not crowd together and could wait in areas other than the waiting room, such as inside the hospital or in their cars. We aimed to guide patients smoothly to the examination rooms and fever outpatient clinics. ■ After Implementation Patients waiting in areas other than the waiting room and in the parking lot can be easily called. Patients can move around during their wait time while avoiding crowds. ■ Usage Method and Flow 【One-Touch Call Receiver】 - Handed to patients at the reception. 【One-Touch Call Transmitter】 Press in examination rooms → Room 1, Room 3. Press at the billing counter → Collect the "receiver."* *In-house pharmacy → Users do not return the "receiver" at the billing time. Press at the reception. ■ Equipment Introduced - 12 transmitters, 90 receivers, 9 charging stands, 1 relay device. ■ Features and Effects - Receivers are antibacterial (incorporating antibacterial agent Novalon® VZN300 for ABS resin). - Improved time efficiency and increased patient satisfaction. - Easy installation and operation, allowing immediate use after implementation. - Reduced need to search for patients, leading to a decrease in workload.
basic information
★The basic components of the one-touch call system are: - Receiver - Transmitter - Charging stand - Relay unit (Note: The relay unit is for expanding the area.) *There is also a system that displays numbers on the monitor screen. ★The radio wave reach distance is approximately 150 meters in line of sight. ★The type of radio wave is a specific low-power 429MHz band that has obtained national certification. It can be used safely in medical settings. We also offer rental of demo units and radio wave testing, so please feel free to contact us.
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[Calling Bell] To prevent "three Cs" while waiting in line at the group vaccination site. [Yamatsuri Town Health and Welfare Center]
We have introduced the "One-Touch Call" calling bell at the Health and Welfare Center in Yamatsuri Town, Fukushima Prefecture. At the mass vaccination site for the novel coronavirus, when the waiting room becomes full, we provide the calling bell so that individuals can wait in the parking lot until their turn. "We were able to smoothly manage the situation by giving the calling bell to those waiting outside when the waiting room was full." "Older adults can simply return when the calling bell rings, allowing for a trouble-free process." This has received positive feedback. To use it, we hand the "One-Touch Call receiver" to those waiting at the reception, and when their turn comes, we press the "One-Touch Call transmitter," prompting the vaccine recipient to return to the reception to collect the "One-Touch Call receiver." The calling bell, familiar in food courts, is a simple device that is easy to understand and use for everyone, without requiring tasks like "registering as a member via smartphone" or "scanning QR codes," which may not be familiar to older adults. The venue staff can proceed smoothly without needing to explain operations or answer questions. This also helps prevent difficulties in communication and understanding the situation due to crowding.
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[Notice of HP Update] Wakaba Hospital
We have published a case study on the website of Pacific Shonan Co., Ltd.! We have introduced a one-touch call system at Wakaba Hospital located in Sakado City, Saitama Prefecture. The purpose is to prevent crowding as a measure against the COVID-19 infection, allowing patients to wait in places other than the waiting room or in their cars, and to call them smoothly from the examination room. You can view the details from the link below.