[Case Study of Corporate Mobile Phones and Smartphones] BPO <Telecommunications and Information Communication Business>
Outsourced the kitting operations and inquiry responses that were being handled in-house! The workload that was overwhelming has significantly decreased.
We would like to introduce a case study of the "Comprehensive Mobile Business Support Service (Marumo)" in the telecommunications and information communication industry. The company faced challenges such as wanting to manage mobile devices in bulk using a Mobile Device Management (MDM) system, but lacking personnel with the necessary knowledge in-house. After implementation, by using MDM to collectively perform the previously time-consuming device configuration tasks, the delivery time was shortened, and smooth distribution of devices to each employee was achieved. [Case Overview] ■Challenges - Large-scale kitting is difficult - Lack of MDM knowledge is putting pressure on operations ■Effects - Significant reduction in errors - MDM professionals handled the situation, reducing the burden on the management department *For more details, please download the PDF or feel free to contact us.
basic information
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Model number/Brand name
STJ Group (Santec Telecom Japan Co., Ltd., STJ Rentec Co., Ltd.)
Applications/Examples of results
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