[Case Study of Corporate Mobile Phones and Smartphones] BPO Services <Building Comprehensive Management>
One-stop service for accepting repair requests from users, arranging spare machines, and collecting faulty equipment!
We would like to introduce a case study of the "Comprehensive Mobile Business Support Service (Marumo)" and "STJ Fault Support (i) 1 Year" in building comprehensive management. In the company, when a smartphone malfunction occurred, repair requests were made through the internal device management department via the telecommunications provider, but there were challenges such as the time-consuming process. After the implementation, by outsourcing the response contact point for malfunctions to our company, it became possible to handle repair requests from users, arrange for spare devices, and collect malfunctioning equipment in a one-stop manner. 【Case Overview】 ■Challenges - Need to reduce processes - Lack of knowledge about MDM, leading to operational pressure ■Effects - One-stop response - MDM professionals handle the situation, reducing the burden on the management department *For more details, please download the PDF or feel free to contact us.
basic information
For more details, please download the PDF or feel free to contact us.
Price range
Delivery Time
Model number/Brand name
STJ Group (Santec Telecom Japan Co., Ltd., STJ Rentec Co., Ltd.)
Applications/Examples of results
For more details, please download the PDF or feel free to contact us.
Related Videos
catalog（6）
Download All Catalogs
Recommended products
Distributors
The STJ Group (Suntelcom Japan Co., Ltd. and STJ Rentec Co., Ltd.) specializes in the sales, rental, and maintenance of wireless equipment and related solution products. (e.g., business-use wireless devices, IP wireless devices, license-free specific low-power transceivers, solutions products such as cameras and relay devices) ~List of Locations~ ■ Hokkaido Sales Office / Experience Center Sapporo ■ Tohoku Sales Office ■ Kanto Sales Office (Head Office) / Experience Center Tokyo ■ Kansai Branch / Experience Center Osaka ■ Kyushu Sales Office Additionally, the group company Suntelcom Japan Co., Ltd. also engages in mobile corporate business. With a proven track record in major corporate BCP implementations, we provide BPO services where Suntelcom Japan serves as the customer contact point, offering support for bulk management of devices, as well as assistance for malfunctions and losses. We can also provide comprehensive support proposals, including consulting on corporate communication environments and suggestions for office products and business improvement tools.