[Case Study] Subsc5 Long-term Rental / IP Radio
During busy periods, we can temporarily increase the number of units! A reliable support system is in place for when issues arise.
This is a case where a customer in the driving agency industry introduced 10 IP radios through our long-term rental original plan "Subsc5." Due to high usage frequency, there has been an increase in failures and communication issues caused by equipment aging, and the time taken to replace faulty devices has become a challenge. After the introduction, we established a system where replacement devices can arrive as quickly as the next day in the event of equipment failure. We were able to keep operational costs down by using 10 devices during normal times and additionally renting 3 more devices for a short term only during busy periods. 【Case Overview】 ■ Introduced Model: Subsc5 Rental Plan - IP Radios ■ Number of Units Introduced: 10 ■ Challenges: Increased frequency of failures and insufficient units during busy periods ■ Effect: Increase in customers due to temporary expansion ■ Effect: Improved operational efficiency through location information management *For more details, please download the PDF or feel free to contact us.
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The STJ Group (Suntelcom Japan Co., Ltd. and STJ Rentec Co., Ltd.) specializes in the sales, rental, and maintenance of wireless equipment and related solution products. (e.g., business-use wireless devices, IP wireless devices, license-free specific low-power transceivers, solutions products such as cameras and relay devices) ~List of Locations~ ■ Hokkaido Sales Office / Experience Center Sapporo ■ Tohoku Sales Office ■ Kanto Sales Office (Head Office) / Experience Center Tokyo ■ Kansai Branch / Experience Center Osaka ■ Kyushu Sales Office Additionally, the group company Suntelcom Japan Co., Ltd. also engages in mobile corporate business. With a proven track record in major corporate BCP implementations, we provide BPO services where Suntelcom Japan serves as the customer contact point, offering support for bulk management of devices, as well as assistance for malfunctions and losses. We can also provide comprehensive support proposals, including consulting on corporate communication environments and suggestions for office products and business improvement tools.