Service Industry | Leave it all to us! Mobile Business Support Service 'MaruMoba'
Support the efficiency of reservation management operations with corporate mobile phone and smartphone management.
In the service industry, smooth communication with customers and the accuracy of reservation management are key to performing operations. Particularly, as the volume of business conducted through mobile devices increases—such as checking and changing reservations and responding to customer inquiries—there are often challenges related to device management, security measures, and responses in case of loss. These issues can lead to decreased operational efficiency and lower customer satisfaction. "MaruMoba" is a BPO service that comprehensively supports the management and operation of corporate mobile phones and smartphones, contributing to the resolution of these challenges. 【Usage Scenarios】 - Responding to inquiries during reservation acceptance and changes - Accessing and managing customer information - Checking reservation status from outside 【Benefits of Implementation】 - Streamlining reservation management operations - Accelerating customer response times - Reducing the operational burden on employees
basic information
【Features】 ■ Support via a free call number (incoming-only phone number) and a dedicated email address ■ Bulk management and operation with dedicated software ■ Support for iOS repairs ■ Nationwide support ■ Dedicated staff providing consistent service ■ Same-day response for lost items 【Our Strengths】 The STJ Group specializes in the sale, rental, and maintenance of wireless devices and related solution products, offering comprehensive support from consulting on corporate communication environments to proposing business improvement tools. Our group company, Santelecom Japan, provides BPO services with a proven track record in the management and operation of corporate mobile phones and smartphones for major companies' BCP implementations, consistently handling everything from bulk management of devices to support for malfunctions and losses as a customer service point.
Price range
Delivery Time
Model number/Brand name
Santelecom Japan Co., Ltd.
Applications/Examples of results
For more details, please refer to the PDF document or feel free to contact us.
catalog（1）
Download All Catalogs
Recommended products
Distributors
The STJ Group (Suntelcom Japan Co., Ltd. and STJ Rentec Co., Ltd.) specializes in the sales, rental, and maintenance of wireless equipment and related solution products. (e.g., business-use wireless devices, IP wireless devices, license-free specific low-power transceivers, solutions products such as cameras and relay devices) ~List of Locations~ ■ Hokkaido Sales Office / Experience Center Sapporo ■ Tohoku Sales Office ■ Kanto Sales Office (Head Office) / Experience Center Tokyo ■ Kansai Branch / Experience Center Osaka ■ Kyushu Sales Office Additionally, the group company Suntelcom Japan Co., Ltd. also engages in mobile corporate business. With a proven track record in major corporate BCP implementations, we provide BPO services where Suntelcom Japan serves as the customer contact point, offering support for bulk management of devices, as well as assistance for malfunctions and losses. We can also provide comprehensive support proposals, including consulting on corporate communication environments and suggestions for office products and business improvement tools.