Financial Industry | Completely entrusted! Mobile business support service 'MaruMoba'
A management and operation service for corporate mobile phones and smartphones that supports customer service in the financial industry.
In the financial industry, maintaining a rapid and secure communication environment is essential for handling customer inquiries and managing confidential information. In particular, responding to inquiries from remote locations and ensuring quick recovery in the event of loss or malfunction are critical for customer satisfaction and business continuity. Inadequate management systems can increase the risk of information leaks and potentially undermine customer trust. "MaruMoba" comprehensively supports the management and operation of corporate mobile phones and smartphones, contributing to the resolution of these challenges. 【Usage Scenarios】 - Responding to customer inquiries from remote locations - Communicating with staff while on the move - Sharing information in emergencies 【Benefits of Implementation】 - Faster and improved quality of customer responses - Reduced risk of information leaks - Enhanced operational efficiency
basic information
【Features】 ■ Support via a free call number (incoming calls only) and a dedicated email address ■ Centralized management and operation with dedicated software ■ Support for iOS repairs ■ Nationwide service ■ Dedicated staff providing consistent support ■ Immediate response for lost items 【Our Strengths】 The STJ Group specializes in the sale, rental, and maintenance of wireless devices and related solution products. Our group company, Santec Telecom Japan, provides BPO services for the management and operation of corporate mobile phones and smartphones. We have a proven track record in major corporate BCP implementations, offering support from centralized device management to assistance with malfunctions and losses, acting as the customer service contact. We can provide comprehensive support, including consulting on corporate communication environments and proposals for business improvement tools.
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Model number/Brand name
Santelecom Japan Co., Ltd.
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The STJ Group (Suntelcom Japan Co., Ltd. and STJ Rentec Co., Ltd.) specializes in the sales, rental, and maintenance of wireless equipment and related solution products. (e.g., business-use wireless devices, IP wireless devices, license-free specific low-power transceivers, solutions products such as cameras and relay devices) ~List of Locations~ ■ Hokkaido Sales Office / Experience Center Sapporo ■ Tohoku Sales Office ■ Kanto Sales Office (Head Office) / Experience Center Tokyo ■ Kansai Branch / Experience Center Osaka ■ Kyushu Sales Office Additionally, the group company Suntelcom Japan Co., Ltd. also engages in mobile corporate business. With a proven track record in major corporate BCP implementations, we provide BPO services where Suntelcom Japan serves as the customer contact point, offering support for bulk management of devices, as well as assistance for malfunctions and losses. We can also provide comprehensive support proposals, including consulting on corporate communication environments and suggestions for office products and business improvement tools.