Realizing "Quality DX" that meets customer demands | Clear corrective actions for customers
Are you being questioned about the "reliability of records" during customer audits? Here are examples of corrective actions taken for customers!
■Issues and Causes The reliability of the data (when, who, and what was measured) was ambiguous, leading to a situation where it could not be reproduced or evidence could not be presented during external audits. Errors due to manual input and transcription, as well as issues with double management of data and inconsistent formats, were observed. ■Solution We proposed the voice input of inspection data using WorkingVoice. The reliability of quality data and prevention of tampering, along with the reduction of on-site workload and support for data entry by skilled workers, made the realistic digital transformation (DX) with controlled implementation costs and duration a decisive factor for adoption. ■Results After Implementation Inspection time was reduced by approximately 15-30%, allowing us to respond to customer corrective requests (data accuracy and prevention of tampering). Additionally, we achieved "Quality DX" that can be operated by both skilled workers and the elderly, meeting customer demands. *For more details, please refer to the related links or feel free to contact us.*
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We provide services such as on-site development, contract development, and consulting to customers around the world in the IT/network field. Our core competency is software design and development. Additionally, leveraging the expertise we have cultivated in IT/network, we respond to all needs, including business process outsourcing and offshore development. We have 19 locations in Japan and 8 development centers, offering services to a wide range of customers, including telecommunications operators, system integrators, electrical equipment manufacturers, and manufacturers.