Retail-oriented voice support system "WorkingVoice"
Support for the efficiency of customer service operations and the improvement of customer satisfaction.
In the retail industry, customer service requires accurate information delivery and prompt responses. Particularly in explaining products, checking inventory, and responding to customer inquiries, accuracy and speed are crucial. If recording information by hand or searching for information takes too long, it can lead to keeping customers waiting, which may result in decreased customer satisfaction. The voice assistance system 'WorkingVoice' addresses these challenges through voice input. 【Usage Scenarios】 * Responding to inquiries about products * Checking inventory * Recording customer information 【Benefits of Implementation】 * Improved operational efficiency * Reduced errors * Increased customer satisfaction
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**Features** * Reduces transcription errors from handwritten data entry through voice input * Allows hands-free operation to focus on core business tasks * Supports the digitization of handwritten forms * Offers two product lines: "WorkingVoice for Excel" and "WorkingVoice for Factory" **Our Strengths** We specialize in software design and development as our core competency, providing flexible solutions tailored to our customers' needs. We offer technical services in the fields of voice solutions, business applications, operations, and cloud technology development and product development.
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We provide services such as on-site development, contract development, and consulting to customers around the world in the IT/network field. Our core competency is software design and development. Additionally, leveraging the expertise we have cultivated in IT/network, we respond to all needs, including business process outsourcing and offshore development. We have 19 locations in Japan and 8 development centers, offering services to a wide range of customers, including telecommunications operators, system integrators, electrical equipment manufacturers, and manufacturers.