Notice and Apology for Recall Due to Issues with "Hanging Bar H-2 Ceiling Type C"
TOSO COMPANY,LIMITED Corporate Sales Department
We have discovered that the "Hanging Bar H-2 Ceiling Type C" sold by our company from September 20, 2022, to April 10, 2026, may have a risk of the stop screw loosening under certain usage conditions, which could cause the main bar to detach from the joint components. If the main bar were to detach, it could lead to injuries or damage to property. Therefore, we kindly ask customers who are using the affected product to check the product name and the sales period and to contact the "Contact Center" below. For products sold during the affected period, we will provide free replacement or repair with the improved stop screws starting from July 1, 2026. We sincerely apologize for the significant concern and inconvenience this may cause our customers. We appreciate your understanding and cooperation. 【Contact Center】 (Support available from July 1, 2026) If you have any questions, please contact our dedicated recall inquiry hotline or the inquiry form on our company website.
