The 'unsung heroes and help desk' supporting small and medium-sized manufacturing industries are reaching their limits!

First, let's focus on the "inquiry response site" that supports the field. Whenever voices like "The computer won't work!" or "The printer can't print!" arise in the manufacturing site, the internal IT staff rushes in to respond (i.e., help desk duties). In small and medium-sized manufacturing companies, this role is often taken on not by a specialized department, but by general affairs, production management, or development staff. It is the IT personnel, the "unsung heroes" of the field, who respond to various "troubles," including business PCs, internal networks, printers, business systems, and even IoT device issues. However, in recent years, due to the increase in the number of inquiries and the technical complexity, we have been hearing voices saying, "It's just not manageable" from various places. In this article, we will clearly explain the background of the internal IT staff responsible for help desk duties reaching their limits, and provide specific measures that management can take immediately to reduce their burden and keep operations running smoothly. *For more details on the column, you can view it through the related links. For more information, please feel free to download the PDF or contact us.*

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