[Proposed Solution Case] Overseas procured products broke immediately.
A case where we proposed conducting hardness and material analysis, as well as product inspection, at WTM headquarters!
We would like to introduce a case where our company responded to a customer's concerns with full effort. In this case, the customer had a product requiring hardness manufactured through overseas procurement from another company, including heat treatment. However, when used in a non-load environment, it broke immediately, prompting them to seek a provider for hardness and material analysis, as well as dimensional measurement. We conducted inspections using a hardness tester (HM-6561JP), a material analyzer (X-MET8000), and other inspection equipment, which yielded results different from those provided by the manufacturer. Subsequently, we received a production request from the customer and successfully delivered the product. [Case Overview] ■ Concerns - The overseas procured (from another company) product broke immediately in a non-load environment. - Even after inquiring with the processing manufacturer, they insisted that "there is no problem," leaving the issue unresolved. ■ Proposal - Conducted hardness and material analysis, as well as product inspection at WTM headquarters. *For more details, please refer to the related links or feel free to contact us.
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WTM Corporation is a company that promotes the manufacturing and trading of precision machined parts as well as maritime transportation for trade. In the precision machining business, we focus on cutting processes as our main products and have established a comprehensive production system that covers all processes from heat treatment, machining, to surface treatment and final processing at our partner factories in China, which possess advanced machining technology. In the maritime transportation business, we are continuously working to establish a comprehensive logistics system that combines various transportation methods such as ships and railways, aiming to meet today's logistics needs.