Customer Relationship Management <CRM Implementation Support> | フューチャーアーティザン

We provide a full-line service for the establishment and operation after CRM implementation in a one-stop manner!

Our company begins by designing business and systems that apply CRM to manufacturing operations, leveraging a professional team with deep expertise in the manufacturing industry. We strongly promote support for the design of needs and specifications related to the integration and management of CRM. Through strengthening partnerships with companies that provide global standard CRM and including the development of unique systems and SaaS in this area, we achieve integration of management systems centered around CRM, focusing on SoE (System of Engagement). We offer a full-line service from the establishment and operation after CRM implementation as a one-stop solution, promoting digital transformation (DX) in the manufacturing industry. 【Support Examples】 <Machine Tools> ■ Business reform concepts accompanying CRM implementation, system grand design, definition of new business processes after CRM implementation, RFP creation/system selection support. <Industrial Machinery> ■ System/master grand design including CRM in the development of global business infrastructure, support for defining CRM business requirements. *For more details, please refer to the related links or feel free to contact us.

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【Theme】 ■CRM Reform Concept and Grand Design ■Development of CRM Reform Implementation Plan ■Short-term Measures and Feasibility Study ■Organization of Customer/Project/Product Information, Master Grand Design ■System Grand Design ■PMO, Project Management/Promotion Support ■New Business Design and New Business Process Definition After CRM Implementation ■CRM Business Requirements Definition ■CRM Data Modeling ■CRM System Requirements Definition, RFP Creation/System Selection Support ■CRM System Development and Implementation Support ■CRM Stabilization Education and Operational Support *For more details, please refer to the related links or feel free to contact us.