Case Study on Thin Film Submounts in the Telecommunications Industry

We will introduce a case where thin-film submounts were delivered to a telecommunications company with limited experience and knowledge regarding submounts!

Customers in the telecommunications industry have limited experience and knowledge regarding sub-mounts, which has led to an inability to engage in equal discussions. As a result, most specifications were determined based on proposals from manufacturers, leading to issues such as defects arising later. Our company provides detailed technical explanations and considerations for each of the customer's concerns and requests, allowing us to make proposals on the spot. As a result, we created a specification document and held follow-up meetings to ensure the customer fully understood it before finalizing and delivering the document, which led to very appreciative feedback from them. [Case Summary (Excerpt)] ■ Concerns about sub-mounts - Limited experience and knowledge regarding sub-mounts - Inability to engage in equal discussions with the sub-mount manufacturer found - Most specifications were determined based on proposals from the manufacturer, resulting in defects later on *For more details, please refer to the related links or feel free to contact us.

basic information

【Summary of Other Cases (Excerpt)】 ■Sales (Hearing) <Content of Products or Solutions> - Provided detailed technical explanations and considerations for each concern and request. - Made proposals on the spot regarding what could be offered. - Held follow-up meetings to ensure a complete understanding before finalizing the specifications. ■Cost - Cheaper than competitors. ■Delivery Time - Able to meet the customer's desired delivery schedule. ■Customer Feedback - "Good response! Excellent support! They visit frequently and listen to our concerns." We received very appreciative comments. *For more details, please refer to the related links or feel free to contact us.