Customer Success Operations Support
Achieved continuous business growth and reduced cancellation rates through customer-centric and problem-solving communication!
The customer success service of the Columbus Project, which leads projects to success, stands from the customer's perspective and realizes true customer success based on the customer's needs. By creatively utilizing questions, we enable customers to discover their own challenges and facilitate smooth sharing of these challenges with them. We divide the customer stages into four phases: "Implementation Phase," "Utilization Phase," "Growth and Expansion Phase," and "Renewal and Maintenance Phase," and by designing detailed operations for each phase, we translate this into actionable operations. [Service Contents] ■ Planning and Proposal ■ Business Promotion ■ Reporting and Documentation *For more details, please refer to the related links or feel free to contact us.
basic information
【5 Steps of CS Design】 1. Setting goals for the customer's customers and setting goals for our own CS 2. Clarifying the division of roles within the organization (division of responsibilities with sales and customer support) 3. Defining data management and tech touch areas, and defining business operations for high touch and low touch areas 4. Designing operation management, business design, and system design (design of SFA, CRM, CTI) 5. Staffing and execution, PDCA cycle *For more details, please refer to the related links or feel free to contact us.
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We drive business growth by providing comprehensive support for sales, marketing, and content development. Our core expertise lies in the manufacturing industry, with a strong focus on industrial and medical equipment. We also offer specialized support in sales, marketing, and digital transformation (DX) for a wide range of B2B sectors, including construction, logistics, IT/DX, trading companies, and retail. Recognizing the heightened importance of the sales function in B2B, we actively champion the digitalization of sales processes in synergy with marketing initiatives. Collaborating with a robust network of professional partners, we successfully navigate and deliver on complex projects. For any inquiries or requests, please do not hesitate to reach out.