Third-party maintenance <Main differences from manufacturer maintenance>
We propose customized and tailor-made maintenance services to suit your situation!
We would like to introduce the main differences between the "third-party maintenance" we provide and manufacturer maintenance. As an example, the distinction between whether a failure is due to hardware or software is requested to be handled by the customer. Additionally, while we can clarify what and how (What/How) the failure occurred during the root cause investigation, analyzing why (Why) it occurred is difficult under third-party maintenance. 【Scope of Third-Party Maintenance】 ■ Initial failure diagnosis: Customer ■ Root cause investigation: Not possible ■ Replacement parts: Reused items ■ License/firmware provision: Customer ■ Support for OS/software-related failures: Not possible *For more details, please download the PDF or feel free to contact us.
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Our company provides services that solve the IT hardware challenges faced by businesses as a hardware service provider. We boast one of the largest business scales in Japan among specialty stores dealing with EOSL equipment, so please feel free to consult us about sales, purchases, maintenance, rentals, repairs, and data erasure, among other services.