"Reducing Trouble Response Time at Unmanned Stations / KEYes" Introduction of Smart Key Box Case Study by Kyushu Railway Company
KEYes
In recent years, the number of unmanned stations across the country has been steadily increasing, and railway companies are considering optimal customer service methods for these unmanned stations. At Kyushu Railway Company, keys have been stored and managed at major stations until now, but in the event of a problem at an unmanned station, it was necessary to first go to a major station to retrieve the keys before heading to the unmanned station. However, they faced challenges regarding the time taken to reach the major station and the response time when issues arose at another unmanned station during the troubleshooting process, which led to the introduction of the smart key box. For more details, please feel free to contact us!! 【What are the smart key boxes and key lock services provided by KEYes?】 These are smart locks (such as smart padlocks and smart key boxes) that can be unlocked via a dedicated app installed on a smartphone, along with a key management system that manages them. By granting unlocking permissions for the smart locks to smartphones through a web-based management site, users can unlock the smart locks from their smartphones. Additionally, the history of "when," "which padlock," "who," and "where" it was opened is uploaded to the management site, allowing users to check the unlocking history of all padlocks from the management site.
