What are the key points to keep in mind for customer management?
To meet the true needs of customers! A simple explanation of necessary customer management and more.
As the entire economy matures and we enter a society with a declining population and an aging demographic, it has become increasingly difficult to expand sales and profits as we once did. Moreover, customer management tools that support the expansion of transactions by aggregating and utilizing customer information are not yielding the desired results when approached in the same way as before. In this article, we will briefly explain how companies struggling with sales and profit expansion should advance their customer (information) management. What kind of customer management is necessary for this purpose? *For more details, you can view the related links. Please feel free to contact us for further information.*
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Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with its "e-Sales Manager" since 1999. It has a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization support). Effortless yet results-driven! A stress-free CRM/SFA [e-Sales Manager Remix]: https://www.e-sales.jp/ *Based on our achievements and the Japan Standard Industrial Classification.