What changes with the implementation of CRM/SFA?
If we can accumulate successful examples of collaboration between manufacturing and sales, motivation for collaboration will increase, significantly enhancing corporate competitiveness.
We will introduce the changes that can be experienced by utilizing CRM/SFA functions in the "manufacturing and sales collaboration" of the manufacturing industry. With the input support function, information is accumulated without omissions, significantly reducing the "effort of inputting and sharing" that becomes a hurdle for information sharing. Furthermore, centralized management of customer information and response history enhances the utilization of information. Additionally, features that promote collaboration within the company are also included, making cross-departmental thinking and business collaboration smoother. 【Functions (partial)】 ■ Thorough information sharing - Automatically analyze and extract documents such as meeting minutes to input negotiation information - Recordings and audio of negotiations are transcribed, and information is input by item ■ Understanding of response status - Workflow function that clearly shows necessary items for requests and applications, as well as approvals and progress - Notifications/alerts to communicate work requests and incident information - Integration with external systems allows for operations tailored to the actual business conditions of each department *For more details, please download the PDF or feel free to contact us.
basic information
【Other Functions】 ■Enhancement of Information Utilization - Strengthening the sharing of customer needs and proposal capabilities in sales, research and development, and manufacturing departments - Diverse targeting and segmentation based on industry, delivered products, and future transaction potential - Utilizing information on key customer personnel, future development plans, and consideration timing *For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
For more details, please download the PDF or feel free to contact us.
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Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with its "e-Sales Manager" since 1999. It has a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization support). Effortless yet results-driven! A stress-free CRM/SFA [e-Sales Manager Remix]: https://www.e-sales.jp/ *Based on our achievements and the Japan Standard Industrial Classification.