What are the key points for the introduction and establishment of CRM/SFA?
Simply introducing a system often does not lead to its effective use! Here are key points for ensuring its adoption.
To realize the utilization of information for product development and improvement with CRM/SFA, it is essential to grasp the key points necessary for its establishment. The most crucial point for establishment is the natural integration into existing operations. If it is implemented in accordance with existing business flows and input form formats, and if convenience is also enhanced, there will be no "reason not to use it." When considering the introduction of CRM/SFA, it becomes easier to integrate if you identify business flows, input forms, and input/confirmation items in parallel with comparisons and trials. [Challenges faced by companies where utilization is not progressing due to implementation] ■ The burden of input actually increases ■ Input screens and items change significantly, causing confusion during input ■ Functions and their usage methods are not well known *For more details, please download the PDF or feel free to contact us.
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Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with its "e-Sales Manager" since 1999. It has a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization support). Effortless yet results-driven! A stress-free CRM/SFA [e-Sales Manager Remix]: https://www.e-sales.jp/ *Based on our achievements and the Japan Standard Industrial Classification.