79. EC Maintenance and Incident Response (Company Limited)
Do not stop, do not rush, do not argue. We ensure support for issues and stable operation, focusing solely on the e-commerce built by And One.
The most frightening aspects of EC operations are "failures" and "absence of personnel." If any one part—payments, inventory, delivery, applications, themes, or external integrations—breaks down, it affects not only sales but also trust. Furthermore, if the cause cannot be identified and recovery is delayed, confusion both inside and outside the company amplifies rapidly. This service is a support contract that provides maintenance, failure response, minor modifications, monitoring, and improvement proposals, specifically for EC systems built by And One (such as Shopify). Since the builders understand the design intentions and constraints of the system, decisions and recovery during failures are swift, and operations stabilize, including measures to prevent recurrence. ■ Provided Services (3 points) - Primary failure response (isolation, temporary recovery, permanent response policy) - Maintenance and minor modifications (resolving operational bottlenecks, UI fine-tuning, configuration changes) - Operational monitoring and improvement proposals (regular inspections, recurrence prevention, monthly reports) Deliverables: Failure response logs + monthly reports + list of improvement tasks (as needed) *Please share any issues you are currently facing in operations (failures/workload/improvement requests). We will define the scope of maintenance as quickly as possible.
basic information
■Provided Content Incident Response (Initial Troubleshooting to Prevention of Recurrence) - Identification of Impact Scope (Unable to Purchase / Some Products / Management Screen, etc.) - Cause Analysis (Theme / App / Integration / API / Settings / External Services) - Temporary Measures (Sales Suspension, Display Change, Workaround) - Permanent Measures (Fixes / Settings / Alternatives) - Prevention of Recurrence (Procedures, Monitoring Items, Operational Improvements) Maintenance (Maintaining Stable Operations) - Changes to Shopify Settings (Shipping, Taxes, Customers, Permissions, etc.) - Minor Modifications (UI, Wording, Templates, Emails, Forms, etc.) - App Updates / Impact Confirmation (As Needed) - Regular Inspections (Payments, Inventory Synchronization, Order Processing, Key Routes) Operational Improvements (Making E-Commerce Efficient) - Monthly Issue Organization (Inquiry Causes, Operational Bottlenecks, Zero Search Results, etc.) - Prioritization of Improvement Tasks - Simple KPI Reports (CVR, Number of Orders, Inquiries, etc.) ■Deliverables Incident Response Log (Causes, Responses, Prevention of Recurrence) Monthly Operational Report (Inspection Results, Improvement Proposals, Implementation Details) Task Management (Backlog of Minor Modifications, Prioritization) Operational Procedure Manual (Updated as Necessary) Change History (Records of Settings / Theme / App Changes)
Price information
Monthly fee: 100,000 to 500,000 yen (varies based on scope, workload, and response time) - Light: 100,000 to 200,000 yen per month (minor modifications and mainly inspections) - Standard: 200,000 to 350,000 yen per month (minor modifications plus improvement proposals) - Extended: 350,000 to 500,000 yen per month (many integrations, many improvement tasks, strengthening of the system) *Spot responses (one-time) can be estimated separately.
Delivery Time
Applications/Examples of results
■Concerns Uncertainty about who does what during an incident Unclear where the issue lies in inventory/delivery/payment/app Minor improvements have accumulated, causing operational bottlenecks Operations tend to stop when the person in charge changes Unable to address recurrence prevention ■Approach Define the scope of maintenance (target functions, response time, communication flow) Current status inspection (check integration, app, order flow) Establish incident response procedures (initial response, temporary/permanent, communication rules) Start operations (monthly inspections, improvements, minor modifications) Semi-annual/quarterly review (redefine improvement themes as necessary) ■Purpose Rapid recovery during incidents (shortening cause identification) Stabilization of operations (change management, inspections) Ongoing response to minor modifications (resolve operational bottlenecks) Recurrence prevention (standardization and monitoring) ■Examples of Achievements (company name not required format) Multilingual EC × multiple integrations → Ensured incident identification and recovery speed B2B EC × price/inventory integration → Prevented accidents through regular inspections Gift function available → Reduced operational burden during peak periods and stabilized operations
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