80. EC Operation Design (Update System)
The success of EC is determined by the "operational system." We will establish an operational design that does not stop updating, avoids dependency on individuals, and facilitates continuous improvement.
EC has started its public launch, and when operations stop, the results also cease. If product additions and price revisions are not processed, only the person in charge can handle it, and the fear of making mistakes in updates prevents action. Being overwhelmed with inquiries makes it impossible to improve. When this state occurs, EC becomes a "decorative item," ultimately leaving only the burden on sales and order management. This service is designed to operate EC as a "business process." We will break down the update tasks, clarify who updates what and in what order, establish approval flows, checklists, templates, and KPIs, and incorporate an improvement cycle. The goal is to create an operational system where updates continue, accidents decrease, and sales and leads grow. ■ Provided Content (3 points) - Inventory of operational tasks (organization of updates, orders, inquiries, and exceptions) - Structure/Role Design (responsibilities, approvals, authority, outsourcing scope) - Procedure/Template/Improvement Design (update procedures, checks, KPIs, monthly improvements) Deliverables: EC operation design document + operation procedure manual + checklist + update template *Please tell us about your current operational issues (reasons for updates stopping). We will design a system that operates as quickly as possible.
basic information
■Deliverables EC Operation Design Document (Business List, Structure, Authority, Approval, SLA) Operation Procedure Manual (Update Procedures: Products/Prices/Inventory/Orders/Inquiries) Update Template (CSV/Excel: Products, Prices, FAQs, Blogs, etc.) Checklist (Before Publication, During Price Revision, During Incidents) Change History Rules (Evidence, Logs, Backups) Monthly Improvement Format (KPI, Issues, Measures, Results) Training Materials (Training Materials for Responsible Personnel) *As needed ■Approach Preliminary Sharing: Current Operations (Responsibilities, Frequency, Issues) Inventory: Business Breakdown and Bottleneck Identification Structure Design: Confirm Roles, Authority, Approval, and Outsourcing Scope Procedure Development: Prepare Templates, Checklists, and Change Histories Establishment Support: Training, Start of Operations, Initial Month Support Improvement Start: Monthly KPI Review → Measures → Verification
Price information
1.2 million yen to 6 million yen (varies based on scope of work, number of related departments, and amount of templates) - Design-focused (inventory + structure/authority + outline of procedures): 1.2 to 2.2 million yen - Standard (procedure manuals + templates + checklists + monthly type): 2.2 to 4.2 million yen - Expanded (multiple departments, B2B complexity, including educational materials/support for establishment): 4.2 to 6 million yen * "Estimate required" notation is also acceptable.
Delivery Time
Applications/Examples of results
■Concerns Updates depend on the person in charge, and stop when they take a break Fear of mistakes in price revisions and inventory updates Delayed product registration, leading to missed sales opportunities Overwhelmed by inquiries, unable to make improvements Accounting, shipping, and sales processes do not align with e-commerce ■Uses Resolution of update stoppages (operations run smoothly) Accident reduction (preventing mistakes in pricing/inventory/shipping) Dismantling of dependency on individuals (roles, authority, procedures) Establishment of an improvement cycle (growth through KPIs) ■Examples of Achievements (format without company names) B2B e-commerce × price by client → Preventing accidents through approval/authority design Multi-SKU e-commerce → Accelerating registration with CSV templates and checks E-commerce involving shipping/accounting → Reducing confusion and establishing operations through system design
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A site that is just cheap ultimately increases costs and risks." We propose web development that maximizes business results while thoroughly addressing essential requirements. Are you creating a website like this? - It seems that the websites of competitors look better, but you don't know why. - Every update incurs additional costs, and before you know it, expenses have ballooned beyond expectations. - While the appearance is nice, it ignores laws and industry-specific rules, leading to complaint risks... - You want to attract customers and inquiries, but the production company only talks about design. - As a result of choosing a production that is simply cheap, you are overwhelmed with trouble handling and can't focus on your core business. Point 1. Avoid troubles with a design that has no "gaps or omissions." 2. Minimize operational costs with a design that assumes in-house updates. 3. Planning power that pursues business results. "Is the initial cost a bit high?" But in the long run, it's safe and cost-effective. We have prepared a plan to truly deliver results "correctly.