86. Design of Overseas Inquiry Response Flow
Overseas leads are lost due to "response speed and organization." We will standardize the response flow by country and role to increase the conversion rate of negotiations.
Inquiries from overseas are a "competition" from the moment they are received. Delays in responses, uncertainty about who is in charge, insufficient information leading to increased back-and-forth communication, and mixing agency projects with direct sales projects can all result in lost opportunities due to these "operational delays." Moreover, due to time zone differences, a single round of communication can often result in several days of lost time. Our service is designed to standardize the flow for overseas inquiries from "classification → collection of necessary information → assignment of responsible parties → initial response → next actions (meeting/quotation/introduction of agents)." We will prepare form items, template responses (in English), SLAs (response deadlines), internal coordination, and CRM/spreadsheet operations to create a system that ensures overseas inquiries "definitely progress to business negotiations." ▼ For concerns like these: - Responses to overseas inquiries are delayed. - Agency projects and direct sales projects get mixed up, causing confusion in decision-making. - Insufficient information leads to increased email exchanges. - If the responsible person is unavailable, the process comes to a halt (dependency on individuals). - The quality of English responses varies, leading to a loss of trust. *Please share the current "issues (delays/confusion/lack of information)" you are facing with overseas inquiries. We will streamline the process as quickly as possible.
basic information
■Provided Content (3 points) - Inquiry classification design (Sales/Technical/Distributor/Media, etc.) - Response flow and SLA design (reply rules based on time differences, assignment of responsibilities) - Template and operation design (English replies, necessary information, CRM/ledger) ■Deliverables - Inquiry classification design (form branching and contact point design) - Response flow diagram (initial reply → information collection → assignment of responsibilities → next action) - SLA/operational rules (reply deadlines, during holidays, time difference handling) - Form design (items, required/optional, branching, confirmation messages) - Collection of English reply templates (initial/technical/quotation/distributor/decline) - Ledger format (CRM or spreadsheet item definitions) - Status design (progress and escalation conditions) - KPI design (initial reply time, conversion rate to negotiations, quotation rate, by country)
Price information
800,000 to 3,500,000 yen (varies based on range, number of templates, and operational infrastructure) - Light (classification + flow + first response template): 800,000 to 1,400,000 yen - Standard (SLA + assignment of responsibilities + set of templates + ledger design): 1,400,000 to 2,600,000 yen - Expanded (country-specific branching enhancement, CRM implementation support, operational improvement design): 2,600,000 to 3,500,000 yen * "Estimate required" notation is also acceptable.
Delivery Time
Applications/Examples of results
■Approach - Current Situation Assessment: Organize inquiry routes (form/email/trade shows) and issues - Classification Design: Confirm inquiry types and branching, necessary information - SLA/Responsibility Design: Confirm country-specific responsibilities, technical collaboration, and priorities - Template Creation: English response templates and notes (tone/prohibited expressions) - Operational Infrastructure Development: Ledger/CRM items, status, alerts - Start Operation → Improvement: Correct bottlenecks using one month of actual data ■Uses - Eliminate response delays (reduce overseas lost opportunities) - Reduce back-and-forth communication (standardize necessary information collection) - Organize the mix of agents/direct sales (standardize decision-making) - Dismantle dependency on individuals (template and responsibility design) - Improve conversion rates (fix next actions) ■Examples of Achievements (Company Name Not Required Format) - Increase in overseas inquiries → Improved initial response speed with SLA and templates - Many technical questions → Reduced back-and-forth with necessary information collection design - Development of agents → Standardized next actions through classification and responsibility assignment
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