[Data] How to Create a Self-Solving Experience That Users Won't Get Lost in Even with Complex Product Groups
Introducing materials for customer support in major manufacturing companies to eliminate "inquiries due to inability to find information"!
This document explains how to create a "self-resolution experience" using the self-resolution AI system "Helpfeel." It introduces reasons why users do not search using the terms companies expect and the perspectives necessary to promote self-resolution. It also includes the benefits gained from an increase in self-resolution, so please take a moment to read it. 【Contents (partial)】 ■ Common issues in support for major manufacturing companies ■ Users do not search using the terms companies expect ■ Even if information is provided, inquiries will not decrease if it cannot be found ■ Misalignment in expression can lead to increased burden on support departments ■ "Self-resolution" seen through data: Users desire self-resolution ■ Four perspectives necessary to promote self-resolution *For more details, please download the PDF or feel free to contact us.
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【Other Published Content】 ■ Four Benefits of Increased Self-Resolution ■ Before/After of Support Environments Brought by Self-Resolution ■ Ideal Customer Support is a Hybrid of "System" and "People" ■ Three Conditions Required for a "Self-Resolution System" that Doesn't Confuse Users ■ Introduction to "Helpfeel" *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.