Customer Service Skills Learned Through Video for Retail.
Standardizing customer service skills through video training to improve customer satisfaction.
In the retail industry, high-quality customer service skills are essential for improving customer satisfaction. In particular, training new staff, providing multilingual support, and standardizing customer interactions are significant challenges. Poor customer service can lead to customer dissatisfaction and a risk of decreased sales. Video training can address these issues and achieve the standardization of customer service skills. 【Usage Scenarios】 - Initial training for new staff - Enhancement of customer service skills - Strengthening multilingual support 【Effects of Implementation】 - Improved customer satisfaction through the standardization of customer service skills - Reduction in training costs - Response to inbound demand through multilingual support
basic information
【Features】 - Once created, it can be reused repeatedly. - Standardized training content ensures consistent quality of education. - Reduces the burden on educators, allowing for a balance with work responsibilities. - A combination of animation and live-action makes it visually easy to understand. - The introduction of post-video tests enables visualization of educational effectiveness and supports retention. 【Our Strengths】 LinkStudio Inc. is an animation production company specializing in training and educational videos for the manufacturing industry. We have numerous achievements on platforms such as Coconala, with over 3,000 productions and an average rating of 4.9 out of 5, receiving high praise. Our multilingual support and custom training design contribute to reducing the educational burden on the field, standardization, and improving safety.
Price information
How can we reduce training costs and achieve effective education? To keep training costs down while improving the quality of education: ✅ Utilize reusable training videos ✅ Create a visually conducive learning environment to promote efficient learning ✅ Reduce the burden on educators and create an environment where they can focus on their core responsibilities By incorporating these strategies, it is possible to reduce the burden of training while achieving effective education.
Price range
P3
Delivery Time
OTHER
Model number/Brand name
Custom-made training video
Applications/Examples of results
Case Study: Success of Company F Company F (a manufacturer of automotive parts) achieved a high improvement rate compared to the industry average. For example, while the industry average reduction rate for training costs is around 30%, Company F succeeded in reducing costs by 50%. The annual training costs had reached approximately 5 million yen. They were incurring high costs by inviting external instructors for each training session. The burden on the responsible personnel was significant due to on-the-job training (OJT). To address these challenges, Company F introduced video training. They created a system where basic work procedures and safety management were turned into videos that anyone could learn from. By utilizing animations, they conducted visually clear training sessions. They reduced the number of dispatched instructors, significantly cutting costs. As a result, training costs were reduced from 5 million yen to 2.5 million yen (a 50% annual reduction, greatly exceeding the industry average reduction of 30%). The burden on the training personnel was alleviated, and the efficiency of regular operations improved. The quality of training was standardized, and the understanding of newcomers increased.
Line up（3）
| Model number | overview |
|---|---|
| Point 1 for reducing costs with video training. | Utilizing training videos that can be reused once created ➡️ Can be used for a long time with a one-time investment, leading to a reduction in training costs. |
| Points to reduce costs in video training 2️⃣ | Create educational materials that can be intuitively understood through a combination of anime and live-action ➡️ Understanding improves by utilizing videos rather than relying on written or verbal explanations. |
| Three key points to reduce costs in video training. | Minimize the dispatch of instructors and promote the digitalization of training ➡️ Create a system that allows training to be conducted remotely, reducing time and costs. |
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LinkStudio Co., Ltd. is an animation production company specializing in the creation of training and educational videos for the manufacturing industry. We have numerous achievements on platforms such as Coconala, with **over 3,000 productions and an average rating of 4.9 out of 5**, receiving high praise. Through multilingual support and custom training design, we contribute to reducing the educational burden on the field, standardization, and improving safety.