Improving customer service skills for hotels through videos.
Standardizing customer service skills in hotels through video education!
In the hotel industry, high-quality customer service is essential for improving customer satisfaction. In particular, the choice of words and behavior during interactions significantly influences the hotel's impression. Effective training is crucial for providing consistent service in the education of new staff. Video training is beneficial for enhancing customer service skills as it is visually clear and allows for repeated learning. 【Usage Scenarios】 - Customer service at the front desk - Telephone responses - Handling complaints - Guiding guests to their rooms - Interacting with foreign customers 【Effects of Implementation】 - Increased customer satisfaction - Standardization of staff skills - Improved efficiency in training new employees - Decreased complaint rates
basic information
【Features】 - Recreates actual customer service scenes in video - Supports multiple languages to enhance responsiveness to foreign customers - Promotes knowledge retention through repeated viewing - Provides specific explanations of customer service manners and language use - Measures understanding with tests after video viewing 【Our Strengths】 LinkStudio Inc. is an animation production company specializing in training and educational videos for the manufacturing industry. We have numerous achievements on platforms such as Coconala, with over 3,000 productions and an average rating of 4.9 out of 5. We contribute to reducing the educational burden on-site, standardization, and improving safety through multilingual support and custom training design.
Price information
Implementation Steps: Three Steps to Introduce Video Education STEP 1: Organizing and Video-izing Educational Content Review existing educational content and select items to be converted into videos. STEP 2: Producing and Distributing Videos Based on the selected content, produce videos that combine live-action and animation, and distribute them on the internal sharing platform. STEP 3: Measuring Effectiveness and Improvement Analyze the viewing status of the videos and the results of understanding tests, and improve the content as necessary.
Price range
P3
Delivery Time
OTHER
Model number/Brand name
Custom-made training video
Applications/Examples of results
Introduction of a success story: A case where video education improved work errors and attendance issues A manufacturing company achieved the following results by implementing video education: ● Reduction in work errors: Work errors decreased by 30% compared to before implementation. ● Improvement in attendance issues: Late arrivals and absences decreased by 25%, and retention rates improved. ● Reduction in training time: The time required for training new employees was reduced by an average of 20%. In this way, the introduction of video education effectively addressed the challenges faced by new employees, leading to increased efficiency and quality in the workplace.
Line up（5）
| Model number | overview |
|---|---|
| How to Effectively Operate Video Education 1️⃣ | Creating short and easy-to-understand videos: Summarize each video to about 3 to 5 minutes and focus on explaining key points. |
| How to Effectively Operate Video Education 2️⃣ | Incorporate on-site perspectives: Capture footage in actual work environments to reflect real situations. |
| Three effective ways to operate video education. | Utilization of subtitles and narration: By conveying information through both visual and auditory means, understanding is enhanced. |
| Four effective methods for operating video education. | Ease of access: Create an environment where it can be easily viewed on smartphones and tablets. |
| 5 Ways to Effectively Operate Video Education | Regular updates: Reflect changes and improvements in work procedures to always provide the latest information. |
catalog（3）
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Distributors
LinkStudio Co., Ltd. is an animation production company specializing in the creation of training and educational videos for the manufacturing industry. We have numerous achievements on platforms such as Coconala, with **over 3,000 productions and an average rating of 4.9 out of 5**, receiving high praise. Through multilingual support and custom training design, we contribute to reducing the educational burden on the field, standardization, and improving safety.