Customer support
Customer support
Tecan Japan Technical Service Inquiries and Repair Requests ↓ ◎ Inquiries via Email: Helpdesk-jp@tecan.com *Please specify the model name and serial number of the main unit. ◎ Customer Support Inquiry Form *Account creation is required for first-time users. ◎ Inquiries by Phone Toll-Free: 0120-999-357 (Free call service) *Available from mobile phones and PHS as well. TEL: 044-556-7338 FAX: 044-556-7312 Business Hours: Monday to Friday 9:00 AM - 5:00 PM *Excluding lunch breaks, holidays, and year-end/New Year holidays.
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Notice of the introduction of a new customer support inquiry system
We will promote clear and prompt communication through services utilizing the web (email) and strive to improve support.
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Notice of End of Support for Infinite M1000PRO
The plate reader Infinite M1000PRO will end parts supply and support by the end of July 2024.
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Notice of the end of support for Infinite F500
The plate reader Infinite F500 will end parts supply and support by the end of December 2023.
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Notice of the end of support for Infinite 200 & M1000
This is an important announcement regarding our products. Both products have been discontinued, and the supply of parts and support has also ended.
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Notice of discontinuation of sales of Tecan's microplates.
The handling of all microplate products will be discontinued.
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Notice of change in packaging and price for 100mL sterilization reagent trough.
The Tecan sterilization reagent trough 100mL (product number 10613048) will have changes in packaging and suggested retail price.
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Notice of Material Change for Tecan Disposable Tip Trays
Starting from the production in February 2021, the trays for Tecan disposable tips will be changed from polycarbonate to polystyrene.
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Tecan Support Information: How to Install Filters on Plate Readers
I will explain the method and precautions for attaching the filter of the plate reader clearly with illustrations.
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Disposable tips for Tecan pipetting devices
Tecan's disposable tips for maintaining high reliability in dispensing performance.
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