Notice of the introduction of a new customer support inquiry system
We will promote clear and prompt communication through services utilizing the web (email) and strive to improve support.
An automatic response email will be sent to you with a management number in response to inquiries made through the support contact form or to helpdesk-jp@tecan.com. In addition to contact from the person in charge, automatic response emails will also be sent for progress checks and when support is completed, but if there are no additional inquiries, no response to the automatic reply email is necessary.
basic information
◎ New Service Name: Tecan Support Portal ◎ Start Date: September 26, 2023 (Tuesday) ◎ Changes: For inquiries via the customer support contact form or by email to helpdeskjp@tecan.com, a management number (ticket number) will be assigned, and the ticket number will be provided in an automated response email. An account creation will be required upon first use of the contact form. * In addition to communication from our representatives, multiple automated response emails may be sent for purposes of progress management, including notifications of the ticket number and completion of responses.
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Tecan is a company that was established in Switzerland in 1980, specializing in the manufacturing and development of life science research support equipment. With the support of many customers, we were able to celebrate our 30th anniversary in Japan in 2022. Tecan Japan operates two businesses. One is the life sciences business, which delivers Tecan-branded products such as automated pipetting systems and microplate readers to end-users. The other is the partnering business, which provides components and equipment as OEM products for partner companies. Our customers span a wide range of fields, including disease research, drug discovery, biotechnology, clinical testing (such as cancer diagnosis, infectious disease diagnosis, and testing centers), scientific analysis, and robotic surgery. Our mission is to improve people's lives and health. Tecan Japan aims to contribute to global health care innovation from the life sciences industry to clinics by supporting our customers' daily activities.